Order cancellation

Euro Car Sound — How to cancel your order before shipping or delivery

This Order Cancellation Policy explains your rights to cancel an order placed on https://eurocarsound.com/ before it is shipped or delivered. It is part of our compliance with EU and Spanish consumer protection laws for distance contracts.

1. Legal Basis

Order cancellation is governed by the right of withdrawal (derecho de desistimiento) in distance sales:

• → EU Consumer Rights Directive 2011/83/EU (Articles 9–16) → Official EU text
• → Spanish Real Decreto Legislativo 1/2007 (General Law for the Defense of Consumers and Users), Articles 102–108 → BOE official text
• → From June 2026: dedicated online "Withdraw from Contract" function required (Directive (EU) 2023/2673 amendment)

2. When Can You Cancel an Order?

As an EU consumer in a distance contract, you have the right to cancel (withdraw) without giving any reason within **14 calendar days** from the conclusion of the contract (i.e., from the moment you place and pay for the order).

This means:

• Before shipping/dispatch: You can easily cancel your order by contacting us. We will refund you fully and immediately (no restocking fees).
• After shipping but before delivery: Cancellation is still possible under the 14-day withdrawal right. However, you may need to refuse delivery or return the package upon arrival (return shipping costs apply unless we agree otherwise).
• After delivery: See our separate Returns & Refund Policy for the full 14-day withdrawal process.

Note: We process and ship orders only after full payment confirmation (Monday–Friday, 9:00–14:00 CET). If you request cancellation **before dispatch**, it is usually straightforward.

3. How to Request Cancellation

Contact us as soon as possible before your order is dispatched:

• → Email: danevrado@gmail.com (recommended – include your order number, full name, and reason if you wish)
• → Phone: +34 627 898 763 (during business hours)
• → From June 2026: Use the dedicated "Withdraw from Contract" button in your customer account (if implemented)

You may use this simple statement:

4. Refund After Cancellation

If we confirm cancellation before shipping:

• Full refund of the order amount (including any paid shipping fees) using the original payment method
• Processed within **14 days** (usually faster if before dispatch)

If cancellation is after dispatch but before delivery: We may refund after confirming the package is not delivered or is returned to us (return costs may apply).

5. Exceptions & Limitations

Cancellation/withdrawal rights do not apply to:

• Customized or personalized products
• Sealed goods unsealed by you (e.g., audio/electronics for hygiene reasons)
• Non-EU customers: No statutory 14-day right (case-by-case consideration)

We reserve the right to refuse cancellation if the order is already dispatched and in transit (in such cases, use the full return process).

6. Contact Us

Thank you for shopping with Euro Car Sound. We appreciate your understanding.